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Customer reviews are a key factor that may affect other people’s decision to buy goods or services. However, customers will not always leave the reviews themselves. Some may forget or not find time to write a review. In such cases, an automatic request for a withdrawal may be a solution to the problem.
In this article, we will look at how an automatic request for a review will help increase the number of customer reviews. We will also look at the different automation and systems that you can use to automate the feedback collection process.
Why Customer Reviews Are Important
Customer reviews are crucial for shopify website design any business. They allow other potential customers to learn more about your product or service before they make a purchase. Based on reviews, customers can decide whether they should buy your product or service.
Here are a few reasons why customer reviews are important:
They help to know what you like and what your customers don’t like.
They can be used to improve the product or service.
They can lead to increased sales and conversions.
How an Automatic Responsing Request Helps
Automatic withdrawal request allows you to automate the process of collecting feedback from customers. Instead of waiting for customers to write the review themselves, you can send them a request to write a review.
Here are some advantages of an automatic revocation query:
You can significantly increase the number of reviews from customers;
You can increase the speed of receiving feedback from customers;
You can automate the process of reminding customers about the need to leave a review, which will increase the likelihood that they will leave it;
You may receive better feedback, as automated request systems can remind customers of specific product or service aspects that they should evaluate.
Methods of Automation of Respons
There are several ways to automate customer feedback requests. Let’s look at some of them:
Sending e-mail
You can automatically send emails to customers with a request to leave a review. In these emails, you can use links to the page with reviews on your site or on other platforms.
SMS-messages
Sending SMS messages is another way to automate the query of reviews. SMS messages can be more effective as they are delivered directly to customers’ mobile devices.
Use of landing pages with reviews
Landings with reviews are separate pages on your site where customers can leave their feedback. You can use automatic feedback requests to direct customers to these pages.
Using tools to collect feedback
There are many feedback collection tools that can help you automate the customer feedback collection process. For example, the Revvy service helps request a customer review directly to WhatsApp immediately after the transaction is completed. Positive reviews Revvy transfers to online cards (Yandex Cards, 2GIS, etc.) and sites with reviews (Zoon, Flamp, TripAdvisor, ProDoctorov, etc.). In case of a negative review, Revvy transfers the dialogue to the business administrator and he decides the cause of the conflict, apologizes to the client and offers him compensation in the form of a discount. As a result, the dissatisfied client does not leave a bad review on the Internet and will return to you again, replenishing the revenue of the business.
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發表於 2024-11-9 12:35:47